Explore Our Solutions

Telephone and video interviews with your key customers, lasting between 20 minutes to an hour (depending on how chatty they're feeling!)

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We recommend talking to a sample of customers that cover >50% of your revenue, across a variety of product/service groups and geographies. 

Sometimes, customer concentration is so low that telephone interviews are not a practical solution. Or maybe your business is of the type that it just doesn't have direct relationships with its customers. In these instances, an email survey can reach a broader sample of your customers.

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We set up, send out, and conduct analysis on email surveys using SurveyMonkey. We can do this either under your brand name, or our own, whichever you prefer. Think of us as a one-off outsourced email survey service. 

Sometimes it helps to talk to someone independent, who really knows your market or adjacent markets, but on an anonymous basis.

 

We will source and interview independent market experts, asking them about your market, the industry and your competitors, to gain actionable insight.
 

Don't want to just talk to the choir? Survey panels reach potential customers. This can inform go-to-market strategies and competitor analysis.

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We can design, set up and conduct analysis on survey panel data. 

All of this data can be overwhelming! We will conduct the analysis on any interviews and email surveys and produce a report detailing the trends and highlighting any stand out cases. 

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But you know your customers and industry best, so we'll also give you the raw data so that you can look at the detail yourself and uncover any hidden gems. 

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We care about your business and its outcomes and want you to get value from this exercise. We will therefore provide opinions on strategies and customer relationships.